Phonexia Orbis Fraud Detect
Phonexia Orbis Fraud Detect is a revolutionary contact center solution powered by Phonexia’s advanced passive voice biometrics for the effortless detection of contact center identity fraud (such as telco subscription fraud), with over 98% accuracy. Call recordings are analyzed in the background as frequently as needed, and suspected fraudsters are marked automatically, dramatically shortening the time for identity fraud discovery.
Product type: App
Provider: Phonexia s.r.o.
Website: https://phonexia.com/
Automated fraud discovery
A speaker’s voice is automatically compared with the rest of the audio recordings stored in a database, and every potential fraudster is marked instantly each time a new batch of audio recordings is processed.
Precise voice identification
Fraudsters are identified based on Phonexia’s passive voice biometrics, which can recognize a person’s voice with an accuracy of over 98% out of the box, regardless of the language, accent, and words spoken.
Efficient fraud investigation
Suspected contact center fraud is highlighted automatically and ordered based on custom rules to ensure fraud investigators always receive the most important warnings first and can investigate efficiently.
Phonexia's voice biometrics allow contact centre agents, smart IVRs, and conversational AI platforms to verify customers' identities rapidly, securely, and precisely. Its forensic-level precision enables organisations to improve customer journeys, combat fraud, and reduce average handling times and cost to serve.